Depot Operational Review – City of Bunbury

GFG Consulting was engaged to undertake a comprehensive structural and operational performance review of the Infrastructure Directorate. The primary purpose of the review was to document and identify improvements that will assist in increasing the City’s efficient delivery of the existing services.

As a guide, the review considered the following functional aspects of the Directorate:

  • Strategic Context/Alignment
  • Team Structure/Role of Team and Team Members
  • Operations Department practices and processes
  • Expected/Agreed Level of Service
  • Team Culture/Staff Turn-Over
  • Occupational Health and Safety
  • EEO Matters/Considerations
  • Governance/Compliance
  • Communications Internal/External
  • Supporting Systems and Processes
  • Workload/Capacity
  • Supporting Infrastructure/Plant/Equipment
  • Team Organisation/Works Planning
  • Performance Measurement/Reporting
  • Team Management/Accountability
  • Financial Performance/Benchmarks
  • Quick Wins & Opportunities for Improvement

A final report that:

  • Summarised the review process undertaken;
  • Outlined strategic alignment of the team with regard to service delivery;
  • Identified the teams strengths and weaknesses;
  • Identified key areas for improvement;
  • Outlined a prioritised action plan for implementation of suggested improvements
Posted in Strategic Management.